Management Essentials for Service Excellence in Community Health Centers
Mid-level managers are critical in determining whether your community health center is viewed as a "workplace of choice" for frontline staff as well as the "provider of choice" for patients in your community. As our health care environment becomes more competitive and complex, it is critical that community health centers have strong mid-level managers to guide and manage frontline staff to ensure efficiency and high productivity as well as exemplary customer service for our patients. This two day session provides mid-level managers with training and tools designed to enhance management skills necessary for improved performance management, promoting service excellence in health center frontline staff, managing systems and environment change effectively and improving communication to their direct reports and to health center leadership. Experts in community health center management and service excellence lead this highly interactive skill development session.
