TACHC The Heartbeat of Texas Community Health Centers

The Optimizing Comprehensive Clinical Care (OC³) Compliance and Performance Improvement (CPI) Manual assists community health center representatives to exceed minimum requirements to create a safe and therapeutic environment in which to serve patients. It includes chapters focused on the CPI Program, the Board of Directors, the Executive, the Finance Department, the Clinical Department, Human Resources, and Information Management. Its more than 250 documents cover a number of CPI topics. Included are overviews of laws, regulations and resources relevant to community health centers. Also included are template policies and procedures for centers to adapt and adopt. The manual offers center oriented tools such as template organizational bylaws and professional staff bylaws, a template patient rights and responsibilities form, a template notice of privacy practices, a template business associate agreement, template treatment consent forms, template credentialing letters, template peer review materials, a template employee handbook, a data reporting list, and a record retention chart. Finally, there are compliance checklists for the center CPI officer to use in reviewing each center department.

The manual should give a community health center a solid foundation for achieving compliance with legal requirements, meeting accreditation standards such as those from the Joint Commission and the National Committee on Quality Assurance Patient-Centered Medical Home Recognition Program, and implementing best practices in the field.

In purchasing this manual in 2011, you will have access to it online through the calendar year at which time you may subscribe for continued access to the manual and updates. The 2012 annual subscription price is set at $400 for non-members, $300 for members of TACHC and $250 for members of the TACHC Purchasing Group. If you initially purchase the manual during the 2012 calendar year, it will be for the base price plus the subscription price for that year.

For a PCA Group Purchase of the Manual: PCAs interested in purchasing access to the manual for their entire respective membership can receive a discount off of the initial purchase price of the manual. The discount is 50% off of the total cost of the initial purchase of the manual for PCA itself and each of its member health centers. If a PCA makes a group purchase of the manual on behalf of the organization plus either half of its members or a minimum of 15 members, whichever number is greater, TACHC PG offers the median price of $2,000 per manual. Please note that subscription costs will still be owed by each purchaser after the initial group purchase by the PCA, unless the PCA pays the subscription costs on behalf of the centers. Please email Cecile Carson if you are interested in learning more about the group purchasing option.

Table of Contents

The Options for Integrating Primary and Behavioral Healthcare Manual outlines the various models that community health centers can use when pursuing Behavioral Health Integration. It also provides sample policies, agreements, checklists, and clinical tools.

The BH manual can be purchased separately, but is also a section of the TACHC OC³ CPI Manual above.